If you have a device that is faulty, follow these steps in order to begin the RMA (return merchandise authorization) process to return it and obtain a replacement:

1. Troubleshoot the problem by completing the steps in the article below that corresponds to the type of hardware:
    
   • LMU-3030/3040 Troubleshooting Steps 
      

     LMU-3030 without LEDs	LMU-3030 with LEDs
     LMU-3040

   • TTU-2830 Troubleshooting Steps 
       
   • LMU-364x Troubleshooting Steps 
        
   • LMU-2630 Troubleshooting Steps 
       
2. If you have tried all the troubleshooting steps and found that the device is still malfunctioning, go to CalAmp Support Page.

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   Note: You can find more information about opening an RMA ticket at CalAmp's New RMA Process.

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3. Follow the onscreen instructions to open a ticket.

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   Note: If you have any issues with the support screen, contact your customer success manager (CSM).

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