If you have a device that is faulty, follow these steps in order to begin the RMA (return merchandise authorization) process to return it and obtain a replacement:


  1. Troubleshoot the problem by completing the steps in the article below that corresponds to the type of hardware:
     
  2. If you have tried all the troubleshooting steps and found that the device is still malfunctioning, go to CalAmp Support Page.
     
  3. Follow the onscreen instructions to open a ticket.
    Note: If you have any issues with the support screen, contact your customer success manager (CSM).