If you have forgotten your iOn password and need to reset it, follow these steps:


  1. In a browser, navigate to https://ion.calamp.com.
      
    iOn will launch.
     
     
  2. Type your username in the Username field.
     
  3. Click Next.
     
    The Password field will appear.
     
    Note: If your organization is using single sign-on (SSO — see Single Sign-On Between Okta and iOn) and you entered an SSO username, instead of the Password field appearing, you will be redirected to your Okta URL. You'll need to use Okta's password-reset procedure in this case.
  4. Click Forgot Password?.
     
    The password-reset screen will appear.
      
  5. Click Submit.
     
    CalAmp will inform you that a password-reset link has been sent to the email address stored in your profile.
       
  6. Click OK.
     
  7. Open the email.

    Note: If you don’t receive that email, check your junk mail folder.
  8. Click the Click Here to Reset Your Password link in the email.
     
    The iOn website will launch and prompt you for a new password.
      
  9. Type the password you'd like to use in the New Password field, with these requirements:
     
    • The password must contain one uppercase letter, one lowercase letter, one number, and one special character.
       
    • It must have between 10 and 64 characters.
       
    • It cannot contain spaces or your username.
       
  10. Retype the same password in the Confirm Password field.
     
  11. Click Update.
     
    A success message will appear at the bottom of the screen.
      
  12. Click OK to dismiss it.
     
    You'll be returned to the login screen.
     
  13. Log in as usual, using your new password. (See Logging In and Out if needed.)