If you are using the Maintenance module to keep track of when repairs and other upkeep are due for your assets, you may want to be notified when a service is coming due (or arrange for someone else to be alerted, such as a lead mechanic) by email or text. True reminders aren't baked into service schedules and items, even though you set a reminder period as part of the item-creation process; rather, that "reminder" just sets the reminder period on the Maintenance dashboard, which is indicated by the color yellow.


Note: Maintenance alerts require service schedules to be set up and assigned to your assets in order to be triggered and sent out. Make sure that you follow the entire procedure in the article The Process of Creating a Service Schedule.


If you want to receive a notification that a service is due soon, you can set up a Maintenance Due alert, as follows:


  1. In the sidebar menu on the left, click .
     
  2. Click Notifications on the flyout menu that appears.
     
    The Admin - Notifications screen will appear.
      
  3. Click Add New at the top right of the screen.
     
    The Add Notification dialog box will appear.
       
  4. Type the name to use for the alert in the Notification Name field, making sure to include "Maintenance" or "Service," such as Maintenance Due Alert.
     
    By default, the group you currently have selected in the Group Chooser will be set for the group to add the alert to.
     
  5. If you would like to place it in a different group, click the Group drop-down arrow and select the group from the list.
    Note: Only assets in the group you choose will trigger the notification when they come due for a service, plus its subgroups if you make the alert inheritable.
     
    Assets in groups that are higher up in your organization's hierarchy (such as the specified group's parent group) will NOT trigger the notification.
     
    If you want the new notification to be activated by all your assets, place it in your top-level group (and leave Inheritable selected).

  6. Click the Notification Type drop-down arrow and select either iOn Maintenance Due Alert (if you only want an alert sent on the day, mile, or hour the service is due) or iOn Maintenance Alert (if you want an alert sent prior to the due date — when the reminder period starts per the service item's settings — AND/OR the day, mile, or hour it is due).
     
  7. Leave the Schedule field blank (because you don't want to exclude portions of the day from triggering the alert).
     
  8. Ignore the Schedule Reference field.
     
  9. Type an explanation of what the notification is designed to inform the recipient about in the Description field, such as "Vehicle is due for required maintenance."
     
  10. Click the Severity drop-down arrow and select the priority level of the alert: Low, Medium, High, or Critical.
    Note: Often, Medium is used for Maintenance Due notifications.
  11. Leave the Status field at its default value of Enabled.
    Note: If the notification is set to Disabled or Suspended, it won't be reported to iOn. But this won't likely be what you want when you are adding a new alert.
  12. If you want the notification to be triggered when assets in subgroups of its assigned group come due for repairs (so the subgroups, or child groups, inherit the alert from the parent group), leave Inheritable selected.
     
    If you want the alert to be sent out only for that single group's assets, deselect Inheritable.
     
  13. Set the triggering event as follows, depending on whether you selected iOn Maintenance Due Alert or iOn Maintenance Alert:
     
    • iOn Maintenance Due Alert: Select the Next Service Due Flag check box.
        
    • iOn Maintenance Alert: Select the Next Service Reminder Flag check box to have the notification sent out when an asset's service reminder period begins; you can also select the Next Service Due Flag check box to send a second notification on the day, mile, or hour the service is due. You can ignore the Next Service Days Overdue, Next Service Odometer Overdue, and Next Service Engine Hours Overdue fields.
        
  14. Scroll down to the Notification Actions section.
      
  15. Select the Email and/or SMS On/Off toggle ( means selected, and deselected) to have the notification sent to the concerned parties (such as one of your organization's iOn administrators, a driver supervisor, or yourself) by email or text and then follow step 16 and/or 17, respectively.
    Note: Specifying at least one email or mobile number is required before you can save the alert.
  16. For Email, follow these steps:
      
    1. Type (or copy and paste) the first recipient's email address on the Primary Recipients line.
       
    2. If you want the notification to be sent to multiple people, type a comma after the first address and then enter the next recipient's email address (and so on).
      Caution: Make sure that you do NOT include a space after the comma: Type multiple email addresses like this: ebennet@calamp.com,ewoodhouse@synovia.com. (There is no space after @calamp.com,.)
    3. To add carbon copy (CC) recipients, click Add Secondary Recipients and enter their email addresses where "CC: Enter email(s)" appears.
        
    4. On the Email Subject line, type the email subject text (perhaps just the name or description of the alert).
         
  17. For SMS, type the cell phone number of the person you want to receive the text on its Enter Number line, using the format +13175551234.
      
    To add multiple people, place a comma after the preceding phone number and then type the next one.
    Caution: Make sure that you do NOT include a space after the comma: Type multiple phone numbers like this: +13175551234,+13175551235. (There is no space after +13175551234,.)
  18. Click Done.
       
    If the group you placed the alert in is the one you have selected in the Group Chooser (or is a child of it and you have View Subgroups selected), your new alert will appear in the Admin - Notifications list.

       
    Also, a success message will appear at the bottom of the screen.
      
  19. Click OK to dismiss it. (Or you can wait a few seconds, and it will automatically close.)