Alerts, or notifications, are messages that inform users of certain asset/driver situations (as a result of event triggers from your assets' devices), such as a warning about a low battery or a missing CalAmp Tag. In iOn, there are a couple different ways to view your notifications and mark them as read: via the Notifications panel (accessible using the  icon in the site banner) and the Events - Notification Events screen, as described in the following two sections.

Note: Don't confuse geofence events and notifications based on them. Geofence events occur when your assets enter and exit your designated geofences (areas of interest to your organization, such as job sites or vehicle yards, around which you draw geocoded borders). You can view your geofence events on the Geofence Events screen (see Viewing Your Geofence Events), but they don't appear in the banner's Notifications panel.

You will, of course, see geofence event ALERTS in the Notifications panel if you have specifically added those notifications via Admin - Notifications. The alert types to use for those are Geofence Event, Geofence Event by Asset, Geofence Event v2, and Geofence URLPOST Event.


Be aware that geofence alerts are triggered only for assets in the group they are assigned to (or their child groups, if the notification is set to be inheritable) — NOT for their parent group or any other groups higher in your organization's hierarchy.

WHY DO I NEED TO MARK A NOTIFICATION AS READ?

When you mark a notification as read, this verifies for all the other users in your organization that the alert has been seen and, if necessary, handled. (For example, if the alert informed you that a prohibited geofence was entered, you may have told the driver's manager.) Generally, only responsible parties should be marking notifications as read.

Via the Notifications Panel


To see and acknowledge your alerts via the banner panel, follow these steps:


  1. Click  in the site banner.
    Note: The number to the top right of the icon indicates how many unread notifications you have. (If there is no number, all your notifications have been marked as read.)
    The Notifications panel will appear and display the All Activity tab, which shows all of the notifications your organization has received, with the most recent on top.
     
    Note: The default view is the All Activity tab, but if you previously opened the panel and selected the Urgent tab, that will be displayed when you launch it again.
  2. To view only notifications with a Severity level of Urgent, click the Urgent tab.
     
    This means that the user who created the alert in iOn selected Urgent from the Severity drop-down list, which indicates that their triggering events are considered critical by your organization.
      
    Urgent alerts show with their type in red, such as the "iOn Speed Alert" notifications in the preceding figure.
      
    Here's what you will see on each notification card:
     

    A. The type of notification.
     
    B. The name of the asset.
     
    C. The notification name.
     
    D. Click this to have the map zoom in on the asset and display its details pane on the left. (If you are not on the Tracking screen when you select View Asset, the Tracking screen will launch and then zoom in on it.)
     
    E. Click this to launch the Asset History for the asset on the Tracking page; the row of the triggering event will be highlighted in the grid, and the event pop-up will appear on the map.
     
    F. The date and time the triggering event was sent to iOn.
     
    G. indicates that the notification is unread.
     
    H. Expands the notification card, providing details such as its group/account name, the triggering event, and where the event occurred (either the address or geofence).
      
     
  3. You can quickly view notifications from different days by using the Today, Yesterday, and Older navigation as follows:
     
    1. You will automatically see Today's notifications, as they are at the top of the panel, and the Today section is expanded by default.
       
    2. To view the other time periods' alerts, collapse the Today section by clicking  to the right of "Today (X)."
       
      Here's how all the time sections will appear when collapsed:
        
    3. Click to the right of Yesterday (X) to see yesterday's notifications.
       
    4. Click to the right of Older (X) to see alerts from two or more days ago.
       
  4. To mark certain notifications as read, follow these steps:
     
    1. Click anywhere in the card of the first notification you want to acknowledge.
       
      will appear next to  at the top right of the card, and an options row will be displayed above all the notifications.
       
    2. Repeat step a for all the alerts to acknowledge.
        
    3. Click Mark As Read in the options row at the top of the panel.
       
       will be removed from the notifications' cards, so they will no longer be marked as unread.
       
  5. You can mark all the notifications as read as follows:
     
    1. Click anywhere in the card of the first notification you want to acknowledge.
       
      The notification will be selected, and the options bar shown in step 3 will be displayed at the top of the panel.
        
    2. Click Select All in the options bar.
       
      All the notifications will appear as selected (highlighted and with  at the top right).
       
    3. Click Mark As Read in the options row.
       
       will be removed from ALL the notifications' cards, indicating that they have been marked as read.
       
  6. You can remove an individual notification from the panel by hovering (not clicking) your mouse anywhere in its card and then clicking at the top right. ( will become "Clear" as you click.)
     
  7. To remove ALL notifications from the panel, follow these steps: 
    1. Click  at the top right of the panel and select Clear All.
        
      A confirmation dialog box will appear.
        
    2. Click Yes, Clear.
       
      All your alert notices will be removed, and "You have no notifications" will be displayed in the Notifications panel.
       
  8. You can change the panel to show only notifications that are unread by clicking  at the top right of the panel and selecting See Unread Only.
      
    You can return to viewing all the notifications by clicking See Unread Only again (deselecting it).
     


Via the Events - Notification Events Screen


You can view and acknowledge your notifications using the Events - Notification Events screen as follows:


  1. On the the left sidebar menu, click .
     
  2. Click Notification Events on the flyout menu that appears.
     
    The Events - Notification Events screen will appear and display all the unacknowledged alerts your organization has received, with the most recent on top.
       
  3. To acknowledge a single notification, you can click  at the far right in its row and select Acknowledge from the menu.
     
    Note: If the Notification Events screen is set to its default display (which shows only unacknowledged alerts), this will appear to delete the alert, as it will no longer be shown. This doesn't delete the alert, though, and you can see it by opening the Acknowledged column's filter, selecting Clear, and clicking Apply. (See Sorting and Filtering Column Data if needed.)
  4. To view detailed data about a notification, click  in its row and then View from the menu.
     
    The alert's Details window will appear.
      
    The data it includes depends on the type of alert it is, but typically, it will have the name of the asset that triggered the alert, its group name, the date and time the alert was transmitted, and where the triggering event occurred. At the bottom will be the email address the notification was sent to and cell phone number of the text recipient (if any).
     
  5. You can click Acknowledge at the bottom of the Details window to mark the notification as acknowledged (or  or Cancel to exit the window).
     
  6. To acknowledge several alerts at once, click the check box at the far left of the row of each notification.
     
    An options bar will appear above the grid.
      
  7. Click Acknowledge Selected.