This article describes the various features of the Alerts screen, which you access by clicking >> Alerts (or by clicking in the site banner and then View All). The Alerts screen is where you can view and acknowledge alerts your organization has received; alerts are messages sent from your system to inform users of certain asset situations (as a result of event triggers from your assets' devices), such as a warning about a low battery or a missing iOn Tag.


By default, the alerts are listed by timestamp, with the most recent one on top.


Note: For information about the banner at the top and accordion menu on the left (which you open by clicking ), see Navigating the iOn Site.



Caution: Don't confuse the Alerts screen with the Admin >> Alerts screen, which is where your iOn administrator adds new alerts or modifies existing ones; for details on how to add or edit an alert, see Adding an Alert or Editing an Alert, respectively.


Here is an explanation of the grid icons and column headers:


  • Group: The name of the fleet group the asset belongs to whose reported event triggered the alert.
     
  • Asset: The name of the asset whose device sent an event that triggered the alert.
     
  • Alert: The name of the alert.
     
  • Time: The date and time the triggering event was reported to iOn.
     
  • Severity: The priority level of the alert: Low, Medium, High, or Critical.
     
  • Acknowledged: Whether or not the alert has been acknowledged by a user in your organization.
    Note: Acknowledged, in iOn terms, means that a responsible party has verified that the alert has been seen and, if necessary, handled.
     
    By default, only unacknowledged alerts are displayed. To view previously acknowledged alerts as well, select Clear Filters at the bottom of the screen. (You can see only acknowledged alerts by applying an Equals filter for "Yes" to the Acknowledged column. See Sorting and Filtering Column Data for details.)
  • Actions: Functions you can perform for the alert on this screen.
     
  • : Marks the alert as acknowledged.
    Note: If you have left the Alerts screen at its default display (which shows only unacknowledged alerts), this will appear to delete the alert, as it will no longer be shown. This doesn't delete the alert, of course, and you can see it by selecting Clear Filters at the bottom of the screen; it will now have a value of "Yes" in the Acknowledged column.
  • : Opens the Details screen, on which you can see the alert's properties and acknowledge it. (See Viewing and Acknowledging Your Alerts for details.)


These are the options along the bottom of the Alerts screen:


  • Select Columns: Enables you to add or remove columns. (See Customizing the Grid Layout for details.)
     
  • Clear Filters: If you have applied filters to any columns (see Sorting and Filtering Column Data), removes them. Note that this is necessary before you can apply any subsequent filters for a column.
     
  • Clear Sort: If you have sorted the data in a column (see Sorting and Filtering Column Data), removes the sort.
     
  • Export to CSV: Exports and downloads the grid data to a CSV (comma-separated value) file.
     
  • Acknowledge Selected: Acknowledges the alerts that are currently selected in the list. (See Viewing and Acknowledging Your Alerts for details.)
     
  • Refresh: Refreshes the data on the screen (which can be especially useful if other users are making changes).


Just below the grid are icons that enable you to navigate through the pages of data, if needed. See Paging Options for an explanation of these.