If you have forgotten your iOn password and need to reset it, follow these steps:

  1. Navigate to https://connect.calamp.com/ion.
  2. Click Forgot Password?.
    The password reset screen will appear.
  3. Type your username in the Username field.
  4. Click Submit.
    iOn will inform you that a password reset link has been sent to the email address stored in your profile.
  5. Open the email.

    Note: If you don’t receive that email, check your junk mail folder.
  6. Click the Click Here to Reset Your Password link in the email.
    The Cal/Amp iOn website will launch and prompt you for a new password.
  7. Type the password you'd like to use in the Password field, with these requirements:
    • The password must contain one uppercase letter, one lowercase letter, one number, and one special character.
    • It must have between 10 and 64 characters.
    • It cannot contain spaces or your username.
  8. Retype the same password in the Confirm Password field.
  9. Click Submit.
    iOn will display the Tracking screen, with your default group's vehicles and other assets displayed on the map, unless you've changed your startup screen (as shown in Viewing Your Profile and Setting Your Preferences).